Privacy notice

Last updated: 19 October 2026

This notice explains how True Perfection Exterior Cleaning handles personal information when you use this website to ask a question, request a cleaning quote or discuss our services.

Who is responsible for your information?

True Perfection Exterior Cleaning is responsible for the information collected through its website enquiry form. You can contact us about this notice or your information by emailing info@trueperfection.co.uk or calling 07476 448094.

What the enquiry form collects

When you send an enquiry, we receive your name, email address, phone number, postcode, chosen service and message. We ask for a phone number so we can call you back about your enquiry. Please include only information relevant to the work you are asking about, and avoid sending sensitive personal information in the message.

The notification also includes an enquiry reference, the submission time and the website Page used to send the enquiry. A local service Page can identify the service area you were viewing. We use the postcode and the details you give us to discuss the actual property; viewing an area Page does not confirm an appointment or service availability.

The website also receives technical request information needed to operate securely, including an IP address. The custom form uses a keyed, IP-derived identifier and a temporary counter to limit repeated submissions. That rate-limit entry expires approximately ten minutes after the last attempt. Hosting and email systems may keep separate security and delivery logs.

Why we use this information

We use enquiry information to reply to you, understand the cleaning you need, confirm coverage and access, prepare a quote, discuss availability and arrange any work you choose to book. We also use limited technical information to protect the form against spam and misuse and to investigate delivery problems.

Your contact details and a description of the job are needed for an online quote enquiry. The phone field is optional. You can choose to call or email us instead of using the form.

Our lawful bases

Where you ask for a quote or a service, we use the information necessary to take steps at your request before entering into a contract, or to carry out an agreed service. For other questions and website security, we rely on our legitimate interests in answering relevant enquiries and operating a reliable, secure service. We consider the information needed for those purposes and your reasonable expectations.

Where a booking creates records that must be kept for tax, accounting or another legal requirement, we retain the relevant records to meet that obligation. The form’s privacy acknowledgement confirms that you have read this notice; it does not sign you up for marketing.

How enquiries are delivered and who can access them

The form sends your enquiry to our business email inbox so that authorised people handling customer enquiries can respond. The custom form does not create its own customer-lead archive in the WordPress database. Copies remain in the email conversation and may appear in mail-delivery or security logs.

Website hosting, technical support and email delivery providers process information where needed to run these services. We may also provide relevant information to professional advisers or public authorities where necessary for a legal obligation or to establish or deal with a legal claim. The custom enquiry form does not send your details to advertising networks or add you to a mailing list.

Processing locations depend on the hosting and email services used. If a service provider processes enquiry information outside the UK, that processing must have an applicable legal transfer arrangement. Contact us for information about the providers, processing locations and any transfer arrangements relevant to your enquiry.

How long information is kept

We use the progress and purpose of an enquiry to decide how long its records are needed. Relevant factors include whether we are still discussing a quote, whether work was booked or remains outstanding, the date of the last meaningful contact, any unresolved complaint or dispute, and legal record-keeping requirements. Information should be deleted or anonymised when it is no longer needed for those purposes.

There is no permanent lead archive maintained by the custom form. Email and hosting providers can maintain their own mailboxes, backups and operational logs. You can ask us about the retention arrangements that apply to your enquiry.

Your information rights

Depending on the circumstances and the lawful basis involved, you can ask to access your personal information, correct inaccurate information, have information erased, restrict its use or receive a portable copy. Some information may need to be kept to meet a legal obligation or handle a legal claim.

Your right to object

You can object to our use of your information where we rely on legitimate interests. Explain your circumstances using the contact details above so that we can consider your request. You can also ask us to stop responding to an enquiry you no longer wish to pursue.

Contact info@trueperfection.co.uk to exercise a right or ask how your information is being handled. We may need to confirm your identity before releasing personal information.

Cookies, spam checks and external links

The custom enquiry form does not set advertising or analytics cookies. It uses a security token and the temporary rate limit described above. WordPress can use cookies for signed-in accounts and administrative sessions. Any optional analytics, advertising or other tracking features added to the website need their own clear information and choices where required.

Automated spam checks may reject a form submission. The enquiry form does not make an automated decision to accept a booking or give a binding quote.

Links to Facebook, Instagram, Google Maps and Yell take you to other services. Their own privacy and cookie information applies when you visit those services.

The WhatsApp buttons open WhatsApp only when selected. If you choose to message us there, we use the contact details, messages and photos you send to discuss your enquiry or work. WhatsApp processes information under its own privacy information.

Questions or complaints

Please contact us first if you have a concern about your enquiry information. You also have the right to complain to the UK’s Information Commissioner’s Office: ico.org.uk/make-a-complaint/.

We update this notice when the way the website handles enquiry information changes. The date above shows the latest update.